
Utility Billing
Utility Billing provides customer information, billings, credit, collections, and all meter-associated services to water and wastewater utility customers within the City of Houston. Utility Billing also provides wholesale water services to many nearby towns and utility districts.
Utility Billing provides these services to approximately 2.3 million residents in Houston, generating over $600 million in gross revenue. The funds generated by Utility Billing are used to support and maintain the city's water and wastewater systems.
Our goal is to consistently meet the expectations of every customer by offering outstanding customer service, increased flexibility, greater value, and improved operational efficiency. The City of Houston was the first major city in the U.S. to use in ground automated water meter reading (AMR) technology. Utility company managers from all over the country come to Houston to inspect our state-of-the-art payment processing equipment and our Automatic Meter Reading Program.
Service and Information
- Utility Billing
- P.O. Box 4863 / Houston, TX 77210-4863
- 713.371.1400, Available 8:00 a.m. to 7:00 p.m., Monday through Friday
- [email protected]

Your Water Account
Here you can pay your water bill, view your account transactions, print prior bills, and so much more. Register for an online account today to take advantage of these features.
W.A.T.E.R. Fund
The program provides financial assistance to seniors, low-income, and disabled Houstonians needing help with paying their water bills. Fully supported by voluntary donations, 100% of your contributions go directly to those in need.
Commercial Customers
Start or transfer your water services online today!
Residential Customers
Start or transfer your water services online today!
Universal Adjustment Form
Need to request an adjustment on your water bill? Use the form to apply for credits related to unusually high bills, leaks, or exceptional circumstances.
Charge Calculator
Our calculator allows you to estimate your monthly water and wastewater charges. Please note that this calculator only applies to single-family residential water accounts with a 5/8" meter.
For non-single-family residential accounts or accounts with a meter larger than 5/8", you can view our current rates for all meter sizes here.