Resources and Client Services
Resources and Client Services enhance the impact and efficiency of key business services to ensure Houston Water operates at an optimal level. Resources and Client Services is comprised of five primary areas that provide support in finance, business analysis, operations, restoration, communication, and compliance.
Financial and Administrative Team
This section consists of Budget, Financial Analysis, Supply and Services Procurement, Fixed Asset and Fleet Management, Contract Administration Support and HR Support.
Central Operations and Restoration
Involves the 24/7 call center consisting of dispatch and customer service representatives.
The Business Analysis Section
Includes Research and Development, which is responsible for streamlining processes to include but not limited to technology and personnel processes.
Internal Communication and Compliance
Disseminates internal communications via Houston Water’s newsletter and various medians to ensure employees are informed and up to date.
Consumer Confidence / Water Quality Report
The Consumer Confidence Rule requires public water suppliers that serve the same people year round (community water systems) to provide consumer confidence reports (CCR) to their customers.